Everything we do at Souldier is completely custom. We handmake every order to your specifications. If you have a question about your custom order or would like help ordering, please use the contact form to the left and select "General Inquiry". Since your orders are completely custom made to order from start to finish, during busy holiday times there can be a waiting list of a few days. Once complete, you will receive an e-mail confirmation that your order has been shipped, you can refer to the map below for estimated domestic shipping times.
SHIPPING & HANDLING:
Souldier ships packages worldwide from our offices in Chicago on a daily basis. Domestic orders are shipped via FedEx while international orders are shipped via USPS. Please contact us via the contact form if you have any specific shipping needs and we will do our best to accomodate you. Please note that FedEx does not ship to P.O. boxes.
If you are unhappy with your custom order Souldier is happy to offer a product exchange. Since all orders are custom made (and some of those orders request some crazy color combinations) full refunds are considered on a case by case basis and must be authorized.
• All exchanges must be in the original condition that you received them in.
• If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us.
• Please include your invoice with the exchange.
• All exchanges must be made within 30 days of receiving your order.
DEALERS & DISTRIBUTORS:
If you're interested in carrying Souldier in your store, please fill out our Wholesale Request Application. Only qualified applicants will be approved. All other wholesale inquiries should be directed to your account representative or by selecting "Wholesale" in the contact form above. Thanks for supporting Souldier.
2101 W. Carroll Ave.
Chicago, Illinois 60612
*visit by appointment only, please
(312) 428-5814 (use contact form for faster response)
(dealers only) (312) 799-9200
Monday - Thursday 10am - 4pm CST
Friday 10am - 3pm CST